Return & Refund Policy

Effective Date: [Insert Effective Date]

1. Returns

At pristinegadgetz.co.uk, we want you to be completely satisfied with your purchase. If you’re not happy with your purchase, we accept returns within 20 days of the date of delivery, subject to the following conditions:

1.1 Eligibility for Returns To be eligible for a return, your item must be in the same condition as when you received it, unused, and in its original packaging with all tags, if applicable.

1.2 Non-Returnable Items Certain items are exempt from being returned, including:

  • Personalized or customized products.
  • Perishable goods, such as food or flowers.
  • Downloadable software or digital products.

2. How to Initiate a Return

To initiate a return, please follow these steps:

2.1 Contact Customer Support Contact our customer support team at info@pristinegadgetz.co.uk or +447951355533 to inform us of your intention to return the item. Please provide your order number, a brief description of the reason for the return, and any relevant photos if the item is damaged or defective.

2.2 Return Authorization Our customer support team will guide you through the return process and provide you with a return authorization (RA) number, as well as instructions for returning the item.

2.3 Shipping the Item You will be responsible for shipping the item back to us. Please ensure that the item is adequately packaged to prevent damage during transit. We recommend using a trackable shipping service to guarantee that we receive your return.

How can you get your return Label?

     Damages and issues (Defective Products)

          . Download and Print

    For your responsibility (Customer Remorse)

          . Download and Print

 

OUR FEES FOR RETURN OR REFUND

 

•             Defective Products ( Damages and issues )

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right. For Our Defective products return is full free shipping. This means your shipping fee is $0.00 and the Re-stocking fee is $0.00

•             Customer Remorse ( For your responsibility )

Please inspect your order upon reception and contact us immediately if the item that you purchase by mistake, doesn’t need any more or wrong products so that we can evaluate the issue and make it right. For your remorse products, you have to bear a certain amount for return shipping. This means your shipping fee is $0.00

3. Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be automatically applied to your original method of payment within 20 days.

4. Exchanges

If you wish to exchange an item, please contact our customer support team. We will provide instructions on how to return the original item and guide you through the process of ordering the replacement item.

5. Contact Us

If you have any questions or need further assistance regarding our return and refund policy, please don’t hesitate to contact our customer support team at +447951355533or +447951355533].

We value your satisfaction and are committed to resolving any issues promptly and efficiently.

Thank you for shopping at +447951355533