Return & Refund Policy

At PristineGadgetz.co.uk, customer satisfaction is our top priority. If you’re not completely happy with your purchase, we’re here to help. Please carefully read the following return, refund, and exchange guidelines.

1. Returns

We accept returns within 20 days from the date of delivery, subject to the conditions below:

1.1 Eligibility for Return

To be eligible for a return:

  • Items must be unused, in original condition, and returned in the original packaging, including all accessories, manuals, and tags.
  • Items must be free from signs of wear, physical damage, or misuse.

1.2 Non-Returnable Items

The following items are not eligible for return:

  • Personalised or custom-made items.
  • Perishable goods (e.g., food, flowers).
  • Downloadable or digital products.

2. How to Initiate a Return

To start a return, please contact our support team:

Include:

  • Your order number,
  • A brief reason for the return,
  • Clear photos if the item is damaged or faulty.

2.1 Return Authorisation

Once your return is approved, we will issue a Return Authorisation (RA) number and provide further return instructions.

2.2 Return Address

Please do not send items back without contacting customer support first. The return address will be provided by our team during the return process.

2.3 Return Shipping Instructions

  • Items must be securely packaged to avoid damage during transit.
  • We strongly recommend using a trackable shipping method and retaining proof of postage until your return is fully processed.

3. Return Shipping Costs

3.1 Defective, Damaged, or Incorrect Items

If you receive an item that is faulty, damaged, or incorrect, we will cover the return shipping cost in full.
✅ Return shipping cost: Paid by us
✅ Restocking fee: £0.00

All returns are subject to inspection. If the item is found to be used or damaged due to misuse, the return may be refused.

3.2 Change of Mind or Customer Error

If you change your mind or ordered the wrong item by mistake:
❌ Return shipping cost: Paid by the customer
✅ Restocking fee: £0.00

4. Refunds

Once your return is received and inspected, you will be notified of the outcome.
If approved, your refund will be issued to the original payment method within 5–7 business days.

4.1 Shipping Charges

Original shipping fees (if applicable) are non-refundable, unless the return is due to an error on our part.

4.2 Delayed or Missing Refunds

If you haven’t received your refund:

  1. Check with your payment provider or bank.
  2. Allow a few business days for processing.
  3. If still unresolved, please contact us at info@pristinegadgetz.co.uk.

5. Exchanges

To exchange an item:

  1. Contact our support team to initiate the process.
  2. Once the item is returned and carefully inspected, we will confirm approval.
  3. If approved, a replacement will be dispatched within 2–4 business days.

6. Need Help?

For any questions or assistance:

We’re here to resolve your concerns professionally and fairly.

Thank you for shopping with Pristine Gadgetz.

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